Care and community services run on sensitive information. Ask Mandy is built so it stays that way: stored in Australia, secured to the standard government agencies expect, and never used to train AI, while your team gets the most capable AI available.
You sign in with multi factor authentication. Team permissions decide who can open which clients and records.
Your account, conversations, case notes and exports are stored encrypted on servers in Australia and are not moved offshore. Every action is logged.
Only the text needed to answer is processed, under enterprise terms that prohibit using it to train or improve any model. Nothing about your organisation is kept.
In plain words, and in our terms.
Account, records, case notes, uploads and backups are stored on Australian infrastructure under Australian law. We do not move stored data offshore.
Encryption in transit and at rest, multi factor authentication, role based access control and a full audit trail. Our security documentation is available to customers on request.
Your questions, notes and documents are not used to train or improve AI models, by us or by our AI providers. That is written into our terms with them.
Client information is visible only to the people your administrators allow. Every view, change and export is recorded, so you can always answer who saw what.
Built to the Australian Privacy Principles: collect only what is needed, keep it secure, be transparent, and give you control over correction, export and deletion.
Frontier AI models, allowed to answer only from the current legislation and required to cite it. You get the intelligence without the guessing, and your team gets hours back.
On servers located in Australia. Your account, conversations, case notes, uploaded documents and exports are stored there, encrypted, and are not moved offshore.
No. Your questions, notes and documents are not used to train or improve AI models, by Ask Mandy or by the AI providers we use, whose enterprise terms prohibit it.
Only the people you give access to. Team permissions are set by your administrators, and every view, change and export is recorded in the audit trail.
Encryption in transit and at rest, multi factor authentication, role based access control, audit logging, and hosting on Australian infrastructure operated to the standards government agencies require. Our security documentation is available to customers on request.
Yes. You can delete individual records at any time, and on request we will permanently delete your organisation's data and confirm when it is done.
Ask Mandy is designed around the Australian Privacy Principles: collect only what is needed, keep it secure, be transparent about how it is used, and give you control over access, correction and deletion.
Bring your security team's questions. We would rather answer them before you sign up than after.