What to include in a support worker incident report
An incident report records what happened, when and where, who was involved, what you did in response, and any follow up. Stick to the facts and write it promptly. Some incidents are reportable to the NDIS Quality and Safeguards Commission, so tell your supervisor as soon as possible.
NDIS Code of Conduct
NDIS Practice Standards
NDIS Quality and Safeguards Commission, reportable incidents
Core details to include
An incident report should state the facts clearly: the date, time and place, who was involved, what happened in order, and what you saw and heard. Record what you did in response, any injuries or damage, who you notified and when, and any first aid or medical care given. Stick to what you observed rather than what you assume caused it.
Reportable incidents
Some incidents are reportable to the NDIS Quality and Safeguards Commission, including serious injury, abuse or neglect, unlawful conduct, and the use of unauthorised restrictive practices. Your provider must report these within set timeframes. Tell your supervisor as soon as possible so the provider can meet its obligations under the NDIS Practice Standards.
Do and do not
Do write the report promptly, use plain factual language, and keep the participant's dignity in mind. Do not guess, blame, or leave gaps, and do not change a report later without noting the change and the reason. The NDIS Code of Conduct requires you to raise concerns about safety, so never stay silent about a serious incident.
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