Is this task in my role? What am I owed for this shift? What do I write down? Ask Mandy in plain English and get an answer from the Code of Conduct, the Practice Standards and the SCHADS Award, with every source listed.
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Information only, not legal advice. Every answer cited.
Sources 3 cited
Code of ConductSCHADS AwardPractice Standards
Checking legislation
Current rules onlyRe-checked as they change
Legislation alert New
SCHADS Award rates increasedFrom the first full pay period in July
The rules keep changing for support workersMandy keeps up, so you do not have to
SCHADS Award rates increasedNew minimum rates from the first full pay period in July.
NDIS Pricing Schedule 2026-27New item codes for the supports you deliver.
Aged Care Act 2024 in forceNew Statement of Rights and Code of Conduct for aged care workers.
How Ask Mandy works for support workers
Ask. Check. Act.
Ask the question the way you would ask a supervisor. Mandy checks the Code of Conduct, the Practice Standards, the SCHADS Award and the relevant Act, then answers in plain English with every source listed, so you know where you stand before the shift starts.
In role or notwhat you can do, and what needs training or authorisation
Your paypenalties, broken shifts, sleepovers and minimum engagements
What to recordincidents, refusals and information sharing, done properly
The legislation support workers rely on, answered from the source.
Mandy does not search the open internet. She answers from the rules that apply to you on shift, embedded in full and kept current, and names the source in every answer.
Commonwealth
Disability
NDIS Practice Standards and Code of Conduct
What registered and unregistered providers and every worker must do, and the evidence an auditor expects to see.
What must a worker never do under the Code?
Commonwealth
Workforce
SCHADS Award
Classifications, minimum rates, penalties, broken shifts, sleepovers and minimum engagements for social and community services workers.
What rate applies to a sleepover shift?
Commonwealth
Disability
NDIS Act 2013
Reasonable and necessary supports, provider obligations, and the Pricing Schedule, Practice Standards and Code of Conduct made under it.
Can we claim a short notice cancellation?
Commonwealth
Aged care
Aged Care Act 2024
The new Act in force from 1 November 2025, the Aged Care Rules 2025 and the strengthened Quality Standards that sit under it.
Is an unexplained fall a Priority 1 SIRS report?
National
Workforce
NDIS Worker Screening and Working with Children Checks
Who needs a clearance, which roles are risk assessed, and what a provider must verify before a worker starts.
Does a volunteer need a screening check?
Commonwealth
Privacy
Privacy Act 1988
The Australian Privacy Principles, health information handling and when information can be shared without consent.
Can we tell a family member what a client disclosed?
Also draws onHigh Intensity Skills DescriptorsRestrictive practices rulesFair Work information statementsIncident management guidance
Coverage grows with our customers. If your work relies on an Act or a state we do not list yet, tell us and we will add it to the roadmap. Every answer shows exactly which instrument it relied on, so you always know what was and was not checked.
What can support workers ask?
The questions support workers ask every week.
Pick a topic to see the kind of thing Mandy answers, then click any question to ask it yourself.
Hundreds more answered in our guides, each one cited to the legislation.
Security and privacy
Confidential information, handled properly.
Care and community services run on sensitive information. Ask Mandy is built so it stays that way: stored in Australia, secured to the standard government agencies expect, and never used to train AI, while your team gets the most capable AI available.
Where your information goes, start to finishThree stops. Each one accounted for.
Stop 1 · Your office
Your team
You sign in with multi factor authentication. Team permissions decide who can open which clients and records.
Multi factor sign in
Role based access
Encrypted in transit
Stop 2 · Australia
Ask Mandy
Your account, conversations, case notes and exports are stored encrypted on servers in Australia and are not moved offshore. Every action is logged.
Stored in Australia
Encrypted at rest
Audit trail on every record
Encrypted in transit
Stop 3 · AI processing
The AI model
Only the text needed to answer is processed, under enterprise terms that prohibit using it to train or improve any model. Nothing about your organisation is kept.
Never used for training
Not retained by the model
The model only ever sees the question and the legislation it needs to answer it. Your client records, notes and files stay at stop 2, in Australia.
What we commit to
In plain words, and in our terms.
Your data lives in Australia
Account, records, case notes, uploads and backups are stored on Australian infrastructure under Australian law. We do not move stored data offshore.
Security to the standard government agencies expect
Encryption in transit and at rest, multi factor authentication, role based access control and a full audit trail. Our security documentation is available to customers on request.
Never used to train AI
Your questions, notes and documents are not used to train or improve AI models, by us or by our AI providers. That is written into our terms with them.
Confidential by default
Client information is visible only to the people your administrators allow. Every view, change and export is recorded, so you can always answer who saw what.
Designed around the Privacy Act
Built to the Australian Privacy Principles: collect only what is needed, keep it secure, be transparent, and give you control over correction, export and deletion.
The most capable AI, kept on a short leash
Frontier AI models, allowed to answer only from the current legislation and required to cite it. You get the intelligence without the guessing, and your team gets hours back.
Plans
One flat price for the whole team.
Unlimited questions on every monthly plan, priced by how many people use it. Start with a free two day trial and cancel any time.
How many people will use Ask Mandy?Slide to your team size. We will point you to the plan that fits.
All prices include GST and are in Australian dollars. Every plan includes cited answers, Australian hosting and the same security. Information only, not legal advice.
Who is behind Ask Mandy
Built by a provider who still runs the houses.
Amar started as a support worker and now runs a disability support organisation with more than 16 SIL houses and a team of over 200. He built Mandy after watching his own staff paste client questions into public AI tools, because the sector had nothing that was safe, Australian and grounded in the legislation.
Straight answers to the things that decide whether a tool like this belongs in your organisation.
Do I need my employer's permission to use Ask Mandy?
No. The personal plan is yours, on your own login. If your provider has a team plan you can join it instead, and your questions then sit inside their account under their permissions.
Can Mandy tell me what I should be paid?
Mandy explains the SCHADS Award rules that apply to your shift, with the clause cited. Your actual pay depends on your classification, your enterprise agreement if you have one, and your contract, so check those alongside the answer.
Is this legal advice?
No. Ask Mandy gives you information from the legislation, rules and official guidance, in plain English and with every source listed. Decisions about a person's care, rights or claims stay with the professionals responsible for them.
How current is the legislation?
Mandy answers from the current versions of the Acts, rules, standards and price guides she covers, and they are re-checked as they change. Every answer names the instrument and the date it was checked, so you can confirm the version yourself.
Is my client's information safe?
Your account, conversations and case notes are stored encrypted on servers in Australia and are never used to train AI models. Team permissions decide who sees what, and every view, change and export is logged. See the security section above.
What happens after the free trial?
Two days of unlimited questions, then choose a plan or walk away. Nothing is charged until you choose, and you can cancel any time.
Talk to us
Want a walkthrough for your team, or an integration?
Tell us a little about your organisation and we will come back to you to arrange a call. Larger organisations can also see our enterprise and integrations page.
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