Using ChatGPT for NDIS and aged care questions: what to know
You can use ChatGPT for NDIS and aged care questions, but it should not be your source of truth. General chatbots do not cite the current Act or Rules, may be trained on out of date material and can state wrong rules confidently. A tool grounded in current Australian legislation, with cited sources, is safer for compliance questions.
National Disability Insurance Scheme Act 2013 (Cth)
Aged Care Act 2024 (Cth)
NDIS Pricing Arrangements and Price Limits
Privacy Act 1988 (Cth)
Where general chatbots fall short
NDIS and aged care rules change often. The NDIS Act 2013 was significantly amended in 2024, the NDIS Pricing Arrangements and Price Limits are updated at least every July, and aged care moved to the Aged Care Act 2024 and Aged Care Rules 2025 on 1 November 2025. A general chatbot answers from what it learned during training, which may predate these changes. It usually gives no citation you can check, and when it does not know an answer it can produce a plausible sounding one anyway. For a support worker deciding whether an incident is reportable, or a coordinator checking what a plan can fund, a confident wrong answer is worse than no answer.
What grounding in legislation changes
A purpose-built tool works differently. Instead of relying only on the model's memory, it retrieves passages from a maintained library of current Australian legislation, rules and regulator guidance, and the model answers from those passages. Every answer can then show the source it drew on, so you can open the Act, the NDIS Practice Standards or the Aged Care Quality Standards yourself. This approach is often called retrieval augmented generation. It does not make the tool infallible, because the library must be kept current and the model can still misread a passage, but it makes answers checkable, which is the point for compliance work.
How Ask Mandy approaches it
Ask Mandy is one example of this approach built for the Australian care sector. It answers questions against embedded copies of current Australian legislation and rules, shows the sources it relied on, and can turn rough notes into formatted case notes. It is designed to alert users when a rule it covers changes. Other tools take similar approaches. Whichever you use, ask three questions before trusting it: does it show where the answer came from, how recently was its legislation library updated, and does it tell you when it is unsure. If it cannot answer those, treat it like a general chatbot.
Sensible ways to use any AI tool
Use AI to get oriented quickly, draft documents and find the right part of a long Act, then verify against the primary source before you act. Never paste identifying participant or resident information into a general consumer chatbot, because that can breach the Privacy Act 1988 and your provider's obligations under the NDIS Code of Conduct or the Aged Care Act. For decisions with legal consequences, such as restrictive practices, reportable incidents or plan funding disputes, confirm with your organisation's compliance lead, the NDIS Quality and Safeguards Commission or the Aged Care Quality and Safety Commission. AI is a research assistant, not the decision maker.
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