You do not need an NDIS plan or a job in the sector. If you are trying to get help for a child, work out care for a parent, or understand what you are entitled to yourself, ask Mandy the way you would ask a friend who knows the system. She answers from the legislation and the official guides, with every source listed.
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Information only, not legal advice. Every answer cited.
Sources 3 cited
NDIS Act 2013Aged Care Act 2024Services Australia
Checking legislation
Current rules onlyRe-checked as they change
Legislation alert New
Support at Home in placeHome care for older Australians changed
The rules keep changingMandy keeps up, so you do not have to
Support at Home replaces Home Care PackagesHow help at home for older people is assessed, funded and charged.
3 Day Guarantee for Child Care SubsidyAt least 72 hours of subsidised care per fortnight for most families.
Aged Care Act 2024 in forceA new Statement of Rights for people receiving aged care.
How Ask Mandy works for you
Ask. Check. Act.
Ask in your own words. Mandy checks the NDIS Act, the Aged Care Act, the Social Security Act, Medicare and the official guides that go with them, then answers in plain English with every source listed, so you know what to ask for and who to ask before you pick up the phone.
For a childearly intervention, the NDIS, childcare subsidy and school supports
For a parentaged care assessments, help at home, residential care and your parent's rights
For yourselfMedicare, Centrelink payments, carer support and what a provider owes you
The legislation your family relies on, answered from the source.
Mandy does not search the open internet. She answers from the Acts and official guides that decide what you and your family are entitled to, embedded in full and kept current, and names the source in every answer, so you can show it to whoever you are dealing with.
Commonwealth
Disability
NDIS Act 2013
Reasonable and necessary supports, provider obligations, and the Pricing Schedule, Practice Standards and Code of Conduct made under it.
Can we claim a short notice cancellation?
Commonwealth
Aged care
Aged Care Act 2024
The new Act in force from 1 November 2025, the Aged Care Rules 2025 and the strengthened Quality Standards that sit under it.
Is an unexplained fall a Priority 1 SIRS report?
Commonwealth
Aged care
Support at Home Program
The home care program that replaced Home Care Packages from 1 July 2025: service lists, classifications and participant contributions.
What can a Support at Home budget pay for?
Commonwealth
Income support
Social Security Act 1991
Carer Payment, Carer Allowance, JobSeeker and Parenting Payment: who qualifies, the means tests and the reporting rules.
Can I get Carer Payment and Carer Allowance together?
Commonwealth
Health
Medicare Benefits Schedule
Better Access, Chronic Disease Management and the item rules that decide what Medicare rebates and how often.
How many sessions are left this calendar year?
Commonwealth
Family assistance
A New Tax System (Family Assistance) Act 1999
Child Care Subsidy, the 3 Day Guarantee that replaced the activity test from 5 January 2026, and Family Tax Benefit.
Does this family still get subsidised days?
Also draws onNDIS early childhood approachMy Aged Care assessment guidanceServices Australia payment guidesMedicare Safety Net rules
Coverage grows with our customers. If your work relies on an Act or a state we do not list yet, tell us and we will add it to the roadmap. Every answer shows exactly which instrument it relied on, so you always know what was and was not checked.
What can you ask?
The questions people ask for the people they love.
Pick a topic to see the kind of thing Mandy answers, then click any question to ask it yourself.
Hundreds more answered in our guides, each one cited to the legislation.
Security and privacy
Confidential information, handled properly.
Care and community services run on sensitive information. Ask Mandy is built so it stays that way: stored in Australia, secured to the standard government agencies expect, and never used to train AI, while you get the most capable AI available.
Where your information goes, start to finishThree stops. Each one accounted for.
Stop 1 · You
You
You sign in with multi factor authentication. Nobody else can open your questions or the answers you save.
Multi factor sign in
Only you can see it
Encrypted in transit
Stop 2 · Australia
Ask Mandy
Your account, conversations, case notes and exports are stored encrypted on servers in Australia and are not moved offshore. Every action is logged.
Stored in Australia
Encrypted at rest
Audit trail on every record
Encrypted in transit
Stop 3 · AI processing
The AI model
Only the text needed to answer is processed, under enterprise terms that prohibit using it to train or improve any model. Nothing about you is kept.
Never used for training
Not retained by the model
The model only ever sees the question and the legislation it needs to answer it. Your questions, notes and files stay at stop 2, in Australia.
What we commit to
In plain words, and in our terms.
Your data lives in Australia
Account, records, case notes, uploads and backups are stored on Australian infrastructure under Australian law. We do not move stored data offshore.
Security to the standard government agencies expect
Encryption in transit and at rest, multi factor authentication, role based access control and a full audit trail. Our security documentation is available to customers on request.
Never used to train AI
Your questions, notes and documents are not used to train or improve AI models, by us or by our AI providers. That is written into our terms with them.
Confidential by default
Your questions and saved answers are visible only to you. Every view, change and export is recorded, and you can export or delete everything at any time.
Designed around the Privacy Act
Built to the Australian Privacy Principles: collect only what is needed, keep it secure, be transparent, and give you control over correction, export and deletion.
The most capable AI, kept on a short leash
Frontier AI models, allowed to answer only from the current legislation and required to cite it. You get the intelligence without the guessing, and your evenings back.
Plans
Ten questions for $10, or ask all month.
No subscription needed. Buy a pack of ten questions and use them whenever you like, or take the monthly plan for unlimited questions and start with a free two day trial.
All prices include GST and are in Australian dollars. Every plan includes cited answers, Australian hosting and the same security. Information only, not legal advice.
Who is behind Ask Mandy
Built by a provider who still runs the houses.
Amar started as a support worker and now runs a disability support organisation with more than 16 SIL houses and a team of over 200. He built Mandy after watching his own staff paste client questions into public AI tools, because the sector had nothing that was safe, Australian and grounded in the legislation.
Straight answers to the things that decide whether a tool like this belongs in your organisation.
I am not in the care industry. Is Mandy still for me?
Yes. Most people meet these systems for the first time when a child, a parent or they themselves need help, and the rules are written for the professionals. Mandy answers your question in plain English from the same legislation, with the source listed so you can show it to whoever you are dealing with.
Will Mandy tell me what I am entitled to?
Mandy explains the rules, the eligibility criteria and the steps, cited to the Act or the official guide, and tells you which agency decides. The decision itself, whether that is NDIS access, an aged care assessment or a Centrelink payment, is made by that agency, and you go in knowing what they will look at.
Is this legal advice?
No. Ask Mandy gives you information from the legislation, rules and official guidance, in plain English and with every source listed. Decisions about a person's care, rights or claims stay with the professionals responsible for them.
How current is the legislation?
Mandy answers from the current versions of the Acts, rules, standards and price guides she covers, and they are re-checked as they change. Every answer names the instrument and the date it was checked, so you can confirm the version yourself.
Is my client's information safe?
Your account, conversations and case notes are stored encrypted on servers in Australia and are never used to train AI models. Team permissions decide who sees what, and every view, change and export is logged. See the security section above.
What happens after the free trial?
Two days of unlimited questions, then choose a plan or walk away. Nothing is charged until you choose, and you can cancel any time.
Talk to us
Want a walkthrough for your team, or an integration?
Tell us a little about your organisation and we will come back to you to arrange a call. Larger organisations can also see our enterprise and integrations page.
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