Can support coordinators claim travel?
Yes. Support coordinators can claim provider travel when they travel to deliver a face-to-face support and the participant has agreed to the arrangement in advance. Travel time is claimed at the support coordination rate, capped at 30 minutes each way in MMM 1 to 3 areas and 60 minutes in MMM 4 to 5, plus reasonable vehicle costs.
NDIS Pricing Schedule 2026-27 (National Disability Insurance Agency)
NDIS Pricing Arrangements and Price Limits 2025-26, Provider Travel
NDIA, Travel claiming rules, gap fees and other costs
When travel is claimable
The NDIS Pricing Schedule 2026-27 marks the support coordination items as eligible for provider travel, and the general claiming rules carried over from the 2025-26 NDIS Pricing Arrangements and Price Limits set the conditions. The coordinator must be travelling to deliver a support in person, such as a home visit or attending an appointment with the participant. Time spent travelling between the coordinator's home and their office cannot be claimed. Travel to a meeting where the participant is not present, such as a provider meeting on their behalf, is treated differently and should be discussed with the participant and checked against the non-face-to-face rules before it is charged.
What you can claim
Labour travel time is billed against the same support coordination item as the visit, using the provider travel claim type, at the level funded in the plan. Caps apply: up to 30 minutes each way in MMM 1 to 3 areas and up to 60 minutes each way in MMM 4 to 5. Return travel can be claimed only if agreed and only if no further billable support follows. Non-labour costs, such as kilometres, tolls and parking, are claimed against the provider travel non-labour costs item for support coordination. The 2025-26 rules allowed up to $0.99 per kilometre for a standard vehicle. The 50 per cent travel rule introduced for therapy in July 2025 does not apply to support coordination.
Agreement and shared trips
Travel must be set out in the service agreement before it is charged, including whether you claim labour, non-labour or both. If a coordinator visits more than one participant on the same trip, all travel time including the return leg should be apportioned between them, and each participant must agree to that split in advance. In MMM 6 and 7 remote and very remote areas there are no fixed time caps, but the arrangement must still be reasonable and agreed. Participants who self-manage or use a plan manager can still be charged travel, but the same rules apply to them as to agency managed participants.
Practical tips
Record the actual departure and arrival times and the distance for every visit, because claims must reflect real travel, not estimates. Keep travel claims separate from the support itself on invoices so plan managers can check them. Consider whether a phone or video contact would serve the participant just as well, since travel comes out of their support coordination budget. Review your service agreement template each July when the schedule changes, and check the current per kilometre figure and time caps before you update your rates or send the first invoice of the new financial year.
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