What your NDIS plan can pay for, whether you can get Carer Payment and Carer Allowance, how the 25 hour rule works and what a support worker can and cannot do. Ask Mandy in plain English and get an answer from the legislation, with every source listed.
Try:
Free for 2 days. Unlimited questions. Cancel any time.
Mandy has the answer ready
Start your free two day trial to see the full cited answer, and ask as many follow ups as you like.
No card needed. We will bring your question with you.
Information only, not legal advice. Every answer cited.
Sources 3 cited
Social Security Act 1991NDIS Act 2013Services Australia
Checking legislation
Current rules onlyRe-checked as they change
Legislation alert New
Carer Allowance rate indexedCheck the current fortnightly amount
The rules keep changing for familiesMandy keeps up, so you do not have to
NDIS Pricing Schedule 2026-27New price limits for the supports in your plan.
3 Day Guarantee for Child Care SubsidyAt least 72 hours of subsidised care per fortnight for most families.
Getting the NDIS Back on Track ActDefines what an NDIS plan can and cannot fund.
How Ask Mandy works for families
Ask. Check. Act.
Ask the question the way you would ask a friend who happens to know the rules. Mandy checks the NDIS Act, the Social Security Act, the family assistance law and Services Australia's guides, then answers in plain English with every source listed, so you walk into the next meeting knowing where you stand.
Your planwhat it can fund, your rights and what to ask for at review
Your paymentsCarer Payment, Carer Allowance, Family Tax Benefit and how they stack
Your teamwhat a support worker or provider can and cannot do
The legislation families rely on, answered from the source.
Mandy does not search the open internet. She answers from the Acts and official guides that decide what you are entitled to, embedded in full and kept current, and names the source in every answer, so you can show it to whoever you are dealing with.
Commonwealth
Income support
Social Security Act 1991
Carer Payment, Carer Allowance, JobSeeker and Parenting Payment: who qualifies, the means tests and the reporting rules.
Can I get Carer Payment and Carer Allowance together?
Commonwealth
Disability
NDIS Act 2013
Reasonable and necessary supports, provider obligations, and the Pricing Schedule, Practice Standards and Code of Conduct made under it.
Can we claim a short notice cancellation?
Commonwealth
Family assistance
A New Tax System (Family Assistance) Act 1999
Child Care Subsidy, the 3 Day Guarantee that replaced the activity test from 5 January 2026, and Family Tax Benefit.
Does this family still get subsidised days?
Commonwealth
Health
Medicare Benefits Schedule
Better Access, Chronic Disease Management and the item rules that decide what Medicare rebates and how often.
How many sessions are left this calendar year?
Commonwealth
Aged care
Aged Care Act 2024
The new Act in force from 1 November 2025, the Aged Care Rules 2025 and the strengthened Quality Standards that sit under it.
Is an unexplained fall a Priority 1 SIRS report?
Commonwealth
Disability
NDIS Practice Standards and Code of Conduct
What registered and unregistered providers and every worker must do, and the evidence an auditor expects to see.
What must a worker never do under the Code?
Also draws onServices Australia payment guidesNDIS Operational GuidelinesMedicare Safety Net rulesSupport at Home participant guides
Coverage grows with our customers. If your work relies on an Act or a state we do not list yet, tell us and we will add it to the roadmap. Every answer shows exactly which instrument it relied on, so you always know what was and was not checked.
What can families ask?
The questions families ask every week.
Pick a topic to see the kind of thing Mandy answers, then click any question to ask it yourself.
Hundreds more answered in our guides, each one cited to the legislation.
Security and privacy
Confidential information, handled properly.
Care and community services run on sensitive information. Ask Mandy is built so it stays that way: stored in Australia, secured to the standard government agencies expect, and never used to train AI, while your team gets the most capable AI available.
Where your information goes, start to finishThree stops. Each one accounted for.
Stop 1 · Your office
Your team
You sign in with multi factor authentication. Team permissions decide who can open which clients and records.
Multi factor sign in
Role based access
Encrypted in transit
Stop 2 · Australia
Ask Mandy
Your account, conversations, case notes and exports are stored encrypted on servers in Australia and are not moved offshore. Every action is logged.
Stored in Australia
Encrypted at rest
Audit trail on every record
Encrypted in transit
Stop 3 · AI processing
The AI model
Only the text needed to answer is processed, under enterprise terms that prohibit using it to train or improve any model. Nothing about your organisation is kept.
Never used for training
Not retained by the model
The model only ever sees the question and the legislation it needs to answer it. Your client records, notes and files stay at stop 2, in Australia.
What we commit to
In plain words, and in our terms.
Your data lives in Australia
Account, records, case notes, uploads and backups are stored on Australian infrastructure under Australian law. We do not move stored data offshore.
Security to the standard government agencies expect
Encryption in transit and at rest, multi factor authentication, role based access control and a full audit trail. Our security documentation is available to customers on request.
Never used to train AI
Your questions, notes and documents are not used to train or improve AI models, by us or by our AI providers. That is written into our terms with them.
Confidential by default
Client information is visible only to the people your administrators allow. Every view, change and export is recorded, so you can always answer who saw what.
Designed around the Privacy Act
Built to the Australian Privacy Principles: collect only what is needed, keep it secure, be transparent, and give you control over correction, export and deletion.
The most capable AI, kept on a short leash
Frontier AI models, allowed to answer only from the current legislation and required to cite it. You get the intelligence without the guessing, and your team gets hours back.
Plans
One flat price for the whole team.
Unlimited questions on every monthly plan, priced by how many people use it. Start with a free two day trial and cancel any time.
How many people will use Ask Mandy?Slide to your team size. We will point you to the plan that fits.
All prices include GST and are in Australian dollars. Every plan includes cited answers, Australian hosting and the same security. Information only, not legal advice.
Who is behind Ask Mandy
Built by a provider who still runs the houses.
Amar started as a support worker and now runs a disability support organisation with more than 16 SIL houses and a team of over 200. He built Mandy after watching his own staff paste client questions into public AI tools, because the sector had nothing that was safe, Australian and grounded in the legislation.
Straight answers to the things that decide whether a tool like this belongs in your organisation.
Is Mandy for professionals only?
No. The personal plan is built for families, carers and participants. You ask in your own words, and Mandy answers from the same legislation the professionals use, with the source listed so you can show it to them.
Can Mandy lodge a claim for me?
No. Mandy explains what you are entitled to and what Services Australia or the NDIA will check, cited to the rules. You lodge the claim yourself through myGov or the NDIS portal, better prepared.
Is this legal advice?
No. Ask Mandy gives you information from the legislation, rules and official guidance, in plain English and with every source listed. Decisions about a person's care, rights or claims stay with the professionals responsible for them.
How current is the legislation?
Mandy answers from the current versions of the Acts, rules, standards and price guides she covers, and they are re-checked as they change. Every answer names the instrument and the date it was checked, so you can confirm the version yourself.
Is my client's information safe?
Your account, conversations and case notes are stored encrypted on servers in Australia and are never used to train AI models. Team permissions decide who sees what, and every view, change and export is logged. See the security section above.
What happens after the free trial?
Two days of unlimited questions, then choose a plan or walk away. Nothing is charged until you choose, and you can cancel any time.
Talk to us
Want a walkthrough for your team, or an integration?
Tell us a little about your organisation and we will come back to you to arrange a call. Larger organisations can also see our enterprise and integrations page.
Thanks, we have your message and will be in touch.
Share the help
10%rolling commission
Refer a team, earn every month.
Know a provider, practice or coordinator who is still Googling legislation? Refer them and earn 10% of their subscription for as long as they stay.
