GST on NDIS and health services, SCHADS payroll, price limits and claiming rules. Ask Mandy in plain English and get an answer from the GST Act, the Award and the Pricing Schedule, with the section cited, for every care sector client you serve.
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Information only, not legal advice. Every answer cited.
Sources 3 cited
GST Act s 38-38SCHADS AwardPricing Schedule 2026-27
Checking legislation
Current rules onlyRe-checked as they change
Legislation alert New
SCHADS Award rates increasedUpdate payroll from the first full pay period
The rules keep changing for accountantsMandy keeps up, so you do not have to
SCHADS Award rates increasedNew minimum rates from the first full pay period in July.
NDIS Pricing Schedule 2026-27New price limits and item codes for every provider client.
Aged Care Act 2024 in forceNew funding and reporting obligations for aged care clients.
How Ask Mandy works for accountants
Ask. Check. Act.
Type the question the way your client asked it. Mandy checks the GST Act, the SCHADS Award, the Pricing Schedule and the relevant Act, then answers in plain English with the section cited, ready to paste into your working papers.
GSTsections 38-10, 38-30 and 38-38 applied to the invoice in front of you
PayrollSCHADS classifications, penalties, sleepovers and broken shifts
Claimingprice limits, gap fees and what a provider can and cannot invoice
The legislation accountants rely on, answered from the source.
Mandy does not search the open internet. She answers from the GST Act, the awards and the scheme rules your care sector clients operate under, embedded in full and kept current, and cites the section in every answer.
Commonwealth
Tax
A New Tax System (GST) Act 1999
When care, health and disability services are GST-free under sections 38-10, 38-30 and 38-38, and when they are not.
Is this NDIS invoice GST-free?
Commonwealth
Workforce
SCHADS Award
Classifications, minimum rates, penalties, broken shifts, sleepovers and minimum engagements for social and community services workers.
What rate applies to a sleepover shift?
Commonwealth
Disability
NDIS Pricing Schedule 2026-27
The price limits, support items and claiming rules that replaced the Pricing Arrangements from 1 July 2026, with the Support Catalogue.
Which support item do I claim this under now?
Commonwealth
Disability
NDIS Act 2013
Reasonable and necessary supports, provider obligations, and the Pricing Schedule, Practice Standards and Code of Conduct made under it.
Can we claim a short notice cancellation?
Commonwealth
Aged care
Aged Care Act 2024
The new Act in force from 1 November 2025, the Aged Care Rules 2025 and the strengthened Quality Standards that sit under it.
Is an unexplained fall a Priority 1 SIRS report?
Commonwealth
Family assistance
A New Tax System (Family Assistance) Act 1999
Child Care Subsidy, the 3 Day Guarantee that replaced the activity test from 5 January 2026, and Family Tax Benefit.
Does this family still get subsidised days?
Also draws onATO rulings on GST and the NDISFair Work Act 2009Aged Care Award 2010NDIS Support Catalogue
Coverage grows with our customers. If your work relies on an Act or a state we do not list yet, tell us and we will add it to the roadmap. Every answer shows exactly which instrument it relied on, so you always know what was and was not checked.
What can accountants ask?
The questions accountants ask every week.
Pick a topic to see the kind of thing Mandy answers, then click any question to ask it yourself.
Hundreds more answered in our guides, each one cited to the legislation.
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Confidential information, handled properly.
Care and community services run on sensitive information. Ask Mandy is built so it stays that way: stored in Australia, secured to the standard government agencies expect, and never used to train AI, while your team gets the most capable AI available.
Where your information goes, start to finishThree stops. Each one accounted for.
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Audit trail on every record
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Stop 3 · AI processing
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Only the text needed to answer is processed, under enterprise terms that prohibit using it to train or improve any model. Nothing about your organisation is kept.
Never used for training
Not retained by the model
The model only ever sees the question and the legislation it needs to answer it. Your client records, notes and files stay at stop 2, in Australia.
What we commit to
In plain words, and in our terms.
Your data lives in Australia
Account, records, case notes, uploads and backups are stored on Australian infrastructure under Australian law. We do not move stored data offshore.
Security to the standard government agencies expect
Encryption in transit and at rest, multi factor authentication, role based access control and a full audit trail. Our security documentation is available to customers on request.
Never used to train AI
Your questions, notes and documents are not used to train or improve AI models, by us or by our AI providers. That is written into our terms with them.
Confidential by default
Client information is visible only to the people your administrators allow. Every view, change and export is recorded, so you can always answer who saw what.
Designed around the Privacy Act
Built to the Australian Privacy Principles: collect only what is needed, keep it secure, be transparent, and give you control over correction, export and deletion.
The most capable AI, kept on a short leash
Frontier AI models, allowed to answer only from the current legislation and required to cite it. You get the intelligence without the guessing, and your team gets hours back.
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All prices include GST and are in Australian dollars. Every plan includes cited answers, Australian hosting and the same security. Information only, not legal advice.
Who is behind Ask Mandy
Built by a provider who still runs the houses.
Amar started as a support worker and now runs a disability support organisation with more than 16 SIL houses and a team of over 200. He built Mandy after watching his own staff paste client questions into public AI tools, because the sector had nothing that was safe, Australian and grounded in the legislation.
Straight answers to the things that decide whether a tool like this belongs in your organisation.
Can I ask across several clients on one account?
Yes. Practice plans give every team member a login, and answers can be saved against the client they relate to, so the cited answer sits with the working papers rather than in someone's inbox.
Does Mandy replace a tax ruling or advice?
No. Mandy gives you the relevant section, ruling and guidance with the source cited, so your advice starts from the legislation. The professional judgement, and the advice, remain yours.
Is this legal advice?
No. Ask Mandy gives you information from the legislation, rules and official guidance, in plain English and with every source listed. Decisions about a person's care, rights or claims stay with the professionals responsible for them.
How current is the legislation?
Mandy answers from the current versions of the Acts, rules, standards and price guides she covers, and they are re-checked as they change. Every answer names the instrument and the date it was checked, so you can confirm the version yourself.
Is my client's information safe?
Your account, conversations and case notes are stored encrypted on servers in Australia and are never used to train AI models. Team permissions decide who sees what, and every view, change and export is logged. See the security section above.
What happens after the free trial?
Two days of unlimited questions, then choose a plan or walk away. Nothing is charged until you choose, and you can cancel any time.
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